x 2 in.)) / Automatically recognizes document size If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.ADF (Automatic Document Feeder), Duplex scanningĬolor, grayscale, monochrome, automatic (color / grayscale / monochrome detection)Ĭolor CCD (Charge-Coupled device)x 2 (front x 1, back x 1)Ĭolor / Grayscale: 150 dpi, Monochrome: 300 dpiĬolor / Grayscale: 200 dpi, Monochrome: 400 dpiĬolor / Grayscale: 300 dpi, Monochrome: 600 dpiĬolor / Grayscale: 600 dpi, Monochrome: 1,200 dpiĪ4, A5, A6, B5, B6, Business card, Post card, Letter, Legal and Custom sizes (Max: 216 mm x 360 mm (8.5 in.
Step 3: Install the drivers from manufacturer's website and see if it brings any difference.
If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks. To temporarily disable it to install other software, you should re-enable it as soon as you're done. In most cases, you shouldn't disable your antivirus software. Note : Antivirus software can help protect your computer against viruses and other security threats. Step 2: Disable security software temporarily.
Note: Refer " How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting. You need to follow the steps from the article mentioned below to perform a Clean Boot. Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. I would suggest you to perform clean boot andĭisable security software temporarily and then try to install the drivers from the manufacturer's website. The issue couldīe if security software is restricting it to get installed/uninstalled.
The issue could be if some third party services/application is restricting the drivers to get installed/uninstalled. Thank you for visiting Microsoft Community.Īs per the issue description you are facing issue in uninstalling and installing Fujitsu ScanSnap S1500 on your computer. Or is there anything else I can do? Thank you so much. Again, I don't see ScanSnap on my Programs list at all. Is there a way for me to use an uninstall app to completely uninstall, and then reinstall. I suspect that the uninstall and/or the reinstall were incomplete. I tried to reinstall in Safe Mode, and I could click on setup.exe, but it did not run. Is no error message - it's as if the install never happened.
Up that looked like the Command Prompt window, and ScanSnap items looked like they were being copied onto my computer, *but* at the end of the install, ScanSnap Manager was not installed and does not show up in my Programs list, even after restarting. When I clicked setup.exe, it seemed to work, a black window popped I then tried to reinstall by downloading the software from Fujitsu (). That is a first for me and totally unexpected. I've tried to reinstall by inserting the Fujitsu set-up CD-ROM,īut oddly, the CD-ROM doesn't seem to be recognized, and the laptop ejects the CD after some idle spinning. I uninstalled using Control Panel / Uninstall a Program, and I uninstalled both ScanSnap Manager and ScanSnap Organizer.
I tried to uninstall and reinstall the Fujitsu ScanSnap software. There was some kind of initial handshake, because when I pushed scan on the Fujitsu, ScanSnap was initiated on the laptop, and the ScanSnap window popped up as if the scanner connection were working, then right away the If the problem persists, contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider." (0x00000000)ĭisconnect the cable then connect it again. "Failed to communicate with the ScanSnap. But as of yesterday, the Fujitsu, which connects only via a USB cable (no wifi function), can no longer “communicate” with my laptop.
I'm on a Dell XPS L702X laptop, running Windows 7 Home Premium, SP1, 64-bit.įive 5 days ago, I was able to scan over 80 pages on a Fujitsu ScanSnap S1500 scanner.